Refund Policy
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- With proof of purchase
💥 Results Guarantee
If you have not seen results after 12 consecutive weeks of use, we will still offer a refund — even if the standard return conditions are not met.
How to Start a Return
To initiate a return, contact us at:
We will provide instructions, including the return address.
⚠️ Returns sent without prior approval will not be accepted.
Shipping
Customers are responsible for return shipping costs.
Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to get a replacement:
- Return your item
- Place a new order
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union:
You have the right to cancel or return your order within 14 days, without providing a reason.
Items must still be:
- Unused
- In original condition and packaging
- With proof of purchase
Refunds
Once your return is received and inspected, we will notify you.
If approved:
- Your refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note: your bank or card provider may take additional time.
If more than 15 business days have passed since approval and you have not received your refund:
📩 Contact us at support@getlashe.com